CARAT

Customer Analysis & Risk Assurance Tool

Balancing and optimizing investment in Customer Life Cycle Management & Analysis, Revenue Assurance Control framework and Fraud Management with returns in small and medium Op – Cos – BIG challenge!

Need of the hour is to re-evaluate investment with returns – leverage scale of operations to reduce investments while supporting existing CLM, RA and FM resources across Opcos.

FLEXI REVENUE ASSURANCE

THE ‘NOW’ RISK ANALYSIS

  • Identifying risk areas
  • Proposing/creating controls
  • Handing over the routine performance to primary owners
  • Efficacy testing to the auditors

T-CARAT understands these requirement in detail, and splits FLEXI RA into Proactive RA controls and Usage Based Control

  • In built parsers for major inputs
  • Reconciliations between systems and Intra Systems
  • Pattern analysis and customized alarms
  • Industry benchmarked ready to integrate KPIs
  • Effective case summaries
  • Closure Tracking
  • Intelligent Issue analyzer

FRAUD MANAGEMENT

Suspecting Frauds through near real time trending , Alarms Generation and rigorous monitoring

Drivers for Fraud Management

  • High Subscriber Growth
  • Complex Tariff Structures
  • Wide Variety of Services
  • Evolving regulatory Environment

Challenges in deployment

  • Maintaining the efficacy of FMS
  • Fast Changing Business Environment
  • Near Real time Alarm monitoring

SMART CLM

THE NEW WORK WAYS

Features

  • Network Spread Analysis
  • Customer Behavior Analysis
  • Competition Analysis
  • Decision Preference Learner

Capabilities

  • Efficient data processing for real time campaigns
  • Complex data points processed and presented in simple form
  • Action analysis

BPM

COMPLIANCE MONITORING , POLICY GOVERNANCE & DASHBOARD MANAGEMENT

Features

  • Tasks at hand for the day / month
  • As on date Compliance
  • KPI level exception and revenue trends
  • Online access to dashboards for review
  • Report dependencies and challenges at dashboard/activity level
  • Facilitate and Track control activities by the Manager

DEPICTER

Depictor turns your data into an insight

  • Advanced Visualizations
  • Build Analyses
  • Calculations
  • Data Visualization Properties
  • Interact With Data
  • Limit Data
  • Map Charts
  • Mark Data
  • Predictive
  • Statistical Features
  • Event Based Alarms